Frequently Asked Questions

Will my certificate from Accredited First Aid be recognised across Australia?

Yes. Accredited First Aid delivers accredited training under the auspices of Safety Corp RTO #91694, which means your First Aid qualification is Nationally Recognised, and Workplace approved.

How long will my qualification last for?

Provide First Aid and Education and Care First Aid qualifications last 3 years, with the CPR component recommended to be refreshed annually. If you are doing CPR only,  the recommendation from the Australian and New Zealand Committee on Resuscitation (ANZCOR) is to refresh CPR every 12 months.

Is there any pre-course work to complete?

For CPR- no.

For HLTAID003 (Provide First Aid) you will either have to complete an online workbook prior to the day (this will be emailed out to you as part of the enrolment process) OR provide your trainer with evidence that you have a current accredited First Aid Certificate that has not yet expired (please bring a copy on the day).

For HLTAID004 (Education and Care First Aid) there are now some short answer questions you will need to answer prior to the day concerning ACECQA policies and procedures relating to First Aid; AND you will either have to complete an online workbook prior to the day OR provide your trainer with evidence that you have a current accredited First Aid Certificate that has not yet expired (please bring a copy on the day). This pre-course work will be emailed out to you during the enrolment process.

Do you provide refunds if I cannot attend on the day of my course?

We cannot give refunds if you cancel 48 hours or less prior to a course. It is important for us to know how many students we are expecting on the day in order to cover costs of both venue hire, course material costs and the trainer’s time. However, we are more than happy to transfer you to another course on a day you are able to attend.

Are there discounts for Group Bookings?

Yes. If you have 7 or more people, you will receive $10 each off the cost of the courses. Payment for all courses must be up front to secure the bookings.

How do I pay for my course?

When you book a course through our online bookings page, you will be taken through our secure payment process. Credit cards, direct deposit, or Paypal are payment options offered. You will be issued with a receipt upon us receiving the funds.

What shall I bring to the course?

A pen, snacks/lunch, and comfortable clothes. You must also supply the trainer with a Unique Student Identifier number (USI), a government initiative that came in on the 1st January, 2015. For more information see the short video about it at the base of the home page or visit www.usi.gov.au.

Can Accredited First Aid come to my home/workplace to run a course?

Yes, no problems. Most of our courses are run this way. Please book in via the ‘Group Bookings’ page and include your address when prompted during the bookings process. There is a minimum of 5 people required to run a course for a Group booking. If you have 7 or more, you will receive a discount of $10 per person.

FAQs regarding the online components

You do not have to complete the online workbook all at once. You can log in and out, and the system will take you back to where you left off. Please use Chrome as your browser.

How long does it take for my certificate to get to me?

Certificates will be emailed out within 4 business days of completion of your course. If you require evidence for your employer prior to that, that you have completed the course, please let us know so we can send your employer an email stating the fulfilment of your course requirements.

I have lost my certificate and need a new one. What do I do?

Contact us with the qualification and the date you completed it and we will email a replacement out to you.

I would like to purchase a Defibrillator from Accredited First Aid. Will you provide free training?

Yes. If you purchase one of our Defibrillators, it comes with a free CPR and training session for 2 people. If you require extra people to be trained in the use of your defibrillator, it is provided at the discounted rate of $50 per person (usually $65 per person).